Jessica Guerrero '20 spent her summer in Winchester, Kentucky, as an intern at Amazon. An advertising and marketing communication major, Jessica gained first-hand experience on Amazon’s social media customer service team.
Jessica managed a team of workers at a grocery store for five years while also attending school and believes that experience helped her to earn the two-month internship. The responsibility of delegating, scheduling, and monitoring productivity as shift leader at the grocery store provided the skills Amazon required to lead a team of eight. Her team was responsible for communicating and providing helpful responses to customers via social media. “I created individual development plans, helped associates understand the performance bar, and supported them in reaching their goals. I was a positive communicator but was also able to have tough conversations.”
Jessica also was in charge of a project aimed at developing a mechanism for controlling egregious issues such as threats to CEOs and reputation-damaging comments on social media. She proposed to train a team of tenured individuals to recognize and report negative-trending issues and offer immediate solutions thus providing excellent customer service and, hopefully, shutting down unwanted publicity. Developing a concept that Amazon hopes to implement globally required Jessica to network with contacts around the world.
“I met important stakeholders at Amazon and worked with other interns from around the nation. I learned about leadership and the importance of caring for employees and customers. After college, I will be accepting a full-time offer with Amazon.”
With assistance from Wesleyan’s Center for Career Development, Jessica found her internship through the Purple Briefcase program. “I chose this internship because, as an advertising and marketing communication major, I wanted to get real life experience using my knowledge of design and communication to reach an audience through various social media platforms. My advice to students is to always give any internship your very best because the connections and experiences will help prepare you for future jobs.”
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